General Solutions

Frequently Asked Questions

Primarily, an MSP keeps your entire business network up and running. From daily troubleshooting of end user problems, to server management, cloud data storage, network infrastructure planning, cyber security and much more, a good IT Service Provider can handle all your technology needs.

Some providers will hide their pricing until the last minute, or will use flat hourly rates that will quickly add up to far more than you expected. When it comes to pricing, always be wary of anything that’s not billed on a per-user basis to avoid unnecessary surprises.

Our per-user pricing structure covers unlimited troubleshooting, updates, and maintenance needed for each person in your company, no matter how many devices they have. This also includes procurement, new employee set up, and much more

Of course, setting up your network for remote hosting and troubleshooting will take time to do properly, but our implementation managers have streamlined the process to maximum effect.

Generally speaking, your on-boarding with Ntiva will take about 45 days.

Once the initial setup is complete, you’ll have full access to our help desk support while we tie up any loose ends behind the scenes and make sure your IT experience is as seamless as possible.

Of course not. Nobody can make that guarantee (and if somebody ever makes that guarantee, it’s a good idea to run away quickly). A good plan is essential, but a plan alone will not get funded. Although we will do our best to help you prepare, we have no control over how well you present yourselves to investors, or how well you answer their questions. We can coach and we can mentor, but at the end of the day, it’s your business and you must close the deal.

If you run a business, then it’s probably safe to say yes. In fact, you may require more than one business plan: one for raising capital and one for running your business. The former is a compact, easily digested strategic document that is designed to persuade potential investors to pick up the phone and invite you to their offices for an initial meeting. The latter is a more detailed document serving as a day-to-day roadmap, detailing the tactics supporting your overall strategy. 

We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business:

We know that technology is a crucial part of every business, and having the right technology in place is more than a competitive advantage – it’s critical to growth and success!

We understand the importance of keeping your business operating at full throttle, and employ experts who know their stuff and are excited to put that knowledge to work to make your business better.

Thanks to multiple acquisitions we employ almost 300 people and are growing every day. We hire only the best employees, and focus on developing and growing their skills once they’re retained.